Privacy policy

What we collect

When you book an appointment we collect your name, phone number, optional email address, the service or package you selected, your preferred date and time, and any symptoms or notes you choose to share. If you upload a payment receipt we also store that file and the transaction reference shown on it.

Why we collect it

• To deliver care. Your contact details let our intake team confirm your appointment and reach you if anything changes.
• To process payment. Receipts are reviewed by our finance team to confirm your booking is paid.
• To remind you. If you give us an email address we send a booking confirmation, a reminder before your appointment, and a follow-up afterwards.

Who can see it

Access is restricted by role. Reception staff see scheduling information; finance staff see payment records; a doctor sees only the appointments assigned to them. Every access to a payment document and every change to an appointment is recorded in an internal audit log.

How long we keep it

Appointment and payment records are retained as required for medical and financial record-keeping under Ethiopian law. Application logs are kept for 30 days. Payment receipt files are stored outside the public web directory and are never accessible from the internet without staff authentication.

What we do not do

We do not sell your information. We do not share it with advertisers. We do not use third-party analytics or tracking scripts on pages that display your booking details.

Your choices

You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete information we are not legally required to retain. You can cancel an upcoming appointment yourself from the booking page, or by calling us.

Contact

For any question about this policy or your information, contact us at info@pyramid.com.et or on +251-25-666-97-97.